FREQUENTLY ASKED QUESTIONS

SHIPPING

IO Collective ships all domestic parcels via USPS. Orders valued above $20 will receive complimentary shipping via USPS Priority Mail. Other shipping options include USPS Express shipping ($35,) or UPS Next Day ($45). All of our pieces are fully insured while in transit, and must be signed for when received.



INTERNATIONAL SHIPPING

We ship to our customers around the world via UPS Worldwide Express. Shipping varies depending on the destination country and takes approximately 3-10 business days. All jewelry is fully insured during transit, and is subject to duties and taxes imposed on the country of destination. Duties and taxes are not included at the total at checkout. Payment for duties and taxes is the responsibility of the recipient and these fees are collected at the time of delivery. The international shipping cost incurred at the time of check out is non-refundable. Customers will not be refunded the shipping cost in the event that an International Shipment is refused by the receiver.



RETURN POLICY

IO Collective accepts returns or exchanges within 24 hours of delivery. Otherwise, all pieces may be returned for store credit only withing 3 days. Custom orders or special orders are final sales. If you are unsatisfied with your purchase, please email our customer service team at bonjour@iocollective.co within 24 hours. One of our team members will respond to your request within 1-3 business days and provide further instructions for returning your items. The client is responsible for all shipping costs. Original shipping charges (if applicable) will not be refunded. Any new shipping charges incurred on your return item are non-refundable. The sender is responsible for return shipping costs. Please allow 1-3 business days for us to process your return upon receipt. At IO Collective, we thoroughly inspect all merchandise for defects and damage prior to shipment. It is the buyers’ responsibility to check the product upon arrival to ensure it is free of any defects. Damaged goods due to buyers’ negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer. Final Sale Policy:
International shipments - the client is responsible for duties and shipping. Items on markdown, items purchased as an exchange or with a store credit, custom pieces, special orders, deposits on custom work, items purchased during promotional events or seasonal sales and items purchased using a discount code of more than 10% off are final sale and cannot be returned. We are not responsible for any pieces that have not been purchased directly from IO Collective, LLC.



SALES TAX

Sales tax is applicable on all orders shipped within California at the current local rate. Orders shipped outside of California are not liable for sales tax.



CUSTOM ORDER

Whether it's one of our signature silhouettes or a one of a kind piece, IO Collective would love to collaborate with you on your special project. Please refer to our custom section.



SIZING

At IO Collective, we pride ourselves on creating the best customer experience possible. We have created these easy to understand sizing guides with the hope of removing any room for sizing error! Click here for our ring sizing guide. Click here for our bracelet sizing guide.

Click here for our necklace sizing guide.