FREQUENTLY ASKED QUESTIONS
IO Collective ships all domestic parcels via USPS. Orders valued above $20 will receive complimentary shipping via USPS Priority Mail. Other shipping options include USPS Express shipping ($35,) or UPS Next Day ($45). All of our pieces are fully insured while in transit, and must be signed for when received.
We ship to our customers around the world via UPS Worldwide Express. Shipping varies depending on the destination country and takes approximately 3-10 business days. All jewelry is fully insured during transit, and is subject to duties and taxes imposed on the country of destination. Duties and taxes are not included at the total at checkout. Payment for duties and taxes is the responsibility of the recipient and these fees are collected at the time of delivery. The international shipping cost incurred at the time of check out is non-refundable. Customers will not be refunded the shipping cost in the event that an International Shipment is refused by the receiver.
International shipments - the client is responsible for duties and shipping. Items on markdown, items purchased as an exchange or with a store credit, custom pieces, special orders, deposits on custom work, items purchased during promotional events or seasonal sales and items purchased using a discount code of more than 10% off are final sale and cannot be returned. We are not responsible for any pieces that have not been purchased directly from IO Collective, LLC.
At IO Collective, we pride ourselves on creating the best customer experience possible. We have created these easy to understand sizing guides with the hope of removing any room for sizing error!
Click here for our necklace sizing guide.