FREQUENTLY ASKED QUESTIONS
Do you offer Warranties?
Our jewelry comes with a one-year warranty
from the date of delivery. If there are any
issues during the first year, we will repair
them for free. You are responsible for
shipping and insuring your piece to us. If
the jewelry is outside your warranty, we are
happy to repair the piece for a fee. Our
warranty will be voided if you have your
jewelry resized, repaired, or worked on
by someone other than IO Collective.
What are some common jewelry
issues that are not considered a
manufacturing defect (and therefore
would require a client to pay for the
- Gemstones and/or diamonds that have
been damaged or lost due to carelessness,
misuse, or normal wear and tear.
- Metal bent out of shape by active lifestyle
or specific activity or accident (heavy lifting,
- Discoloration of metal. Metal/ring prongs
wear down over time due to regular use.
Do you offer consultation?
Due to COVID19, we no longer offer in-
person consultations at our office in
Downtown Los Angeles. We do, however,
offer a 30- minute complimentary virtual
consultation via Zoom.
Fill out our Custom Inquiry Form below to
book yours today!
At IO Collective, we pride ourselves on creating the best customer experience possible. Therefore, we have created these easy-to-understand sizing guides with the hope of removing any room for sizing error!
Click Here for our ring sizing guide.
Click Here for our bracelet sizing guide.
Click Here for our necklace sizing guide.
When can I expect my jewelry to
We ask that you allow 6-8 weeks to create your jewelry once your order has been placed. Once the piece is ready, we will confirm the shipping address.
Can I return my jewelry?
All custom orders are final sales.
To learn more, please visit
Do you ship internationally?
We ship to our customers around the
world via UPS Worldwide Express.
Shipping varies depending on the
destination country and takes approxi-
mately3-10 business days. All jewelry is
fully insured during transit and is subject
to duties and taxes imposed on the
destination country. At the time of purchase,
duties and taxes are not included in the total.
The recipient is responsible for paying any
duties or taxes imposed at the time of '
delivery. To learn more, please visit
Your piece of jewelry is as unique as you.
By using distinct precious and semi-precious gemstones and metals, each piece is thoughtfully designed to tell your story. Whether it is an engagement, anniversary, or the redesign of a beloved family heirloom, we would love to create a masterpiece with you.